FAQ

What is East Africana?

We are a Toronto-based East African inspired jewelry boutique. We started in Spring 2016 so we are still in our early stages. We will expand our offering with time and demand!

What currency is the store in?

US Dollars! 

Where do you ship to?

Worldwide! Shipping is free over $50 and below has prices based on where you live.

When will I get my order?

This is very dependent on inventory, but here are the shipping times. Remember these are delivery times after it has been shipped. 

United States

  • Regular - 4 to 6 days
  • Expedited - 2 to 4 days

Canada

  • Regular - 1 to 7 days
  • Expedited - 1 to 3 days

Rest of the world

  • Regular - 7 to 20 days
  • Expedited - 5 to 15 days

Please wait until the above time has passed before emailing us! :)

Is it real gold/silver?

Well, yest and no. All our jewelry is dipped in gold/silver and that ranges from 18k to 22k. The rest is made from mixed metals. But that's why we got the affordable pricing.

When is my shirt/sweater/hat/phone case getting delivered?

Our shirts, sweaters, hats and phone cases are all printed after you order and shipped out from a different location. This means sometimes you might get your order separately if you ordered one of the above and, let's say, a jewelry set too. Don't worry, your order is coming to you, just from different locations. :)

What sizes can I get the dresses?

You can view the different sizes for our clothing here: Sizing Guide

How should I take care of my jewelry?

For starters, keep it in a dry place. Do not shower or get any water on them. If you do just get a cloth and dry it off immediately.

Take care of it and it will take care of you. :)

What is our return policy?

All sales are final and there are no refunds. But if you want, we can always exchange for you. 

Where can you contact us?

Our email is hi@eastafricana.com and if you look below you can also reach us on Facebook, Twitter and Instagram!

Sizing Guide

Hi Ladies!

Here are some guidelines to help you determine the right size for you.

You can also refer to the size chart below:

Sizes